Privacy Policy

Last Updated: October 2025

Bizetools Software and Web Development (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you purchase and use our products and services.

Information We Collect

Personal Information

When you purchase our products, we collect:

  • Contact Information: Name, email address
  • Billing Information: Country (for tax purposes)
  • Payment Information: Processed securely by Stripe and PayPal (we do not store credit card details)
  • License Information: Domain names where our software is activated

Automatically Collected Information

  • Usage Data: IP address, browser type, operating system
  • License Activation Data: Domain URL, WordPress version, PHP version
  • Update Check Data: Plugin version, site URL (for delivering updates)

How We Use Your Information

We use the information we collect to:

  • ✅ Process your purchases and deliver products
  • ✅ Generate and manage license keys
  • ✅ Provide customer support
  • ✅ Send purchase receipts and renewal reminders
  • ✅ Deliver software updates
  • ✅ Prevent fraud and unauthorized use
  • ✅ Comply with legal obligations (tax reporting, etc.)
  • ✅ Improve our products and services

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties.

We share information only with:

  • Payment Processors: Stripe and PayPal (to process transactions)
  • Email Service: For sending transactional emails (receipts, license keys)
  • Legal Authorities: When required by law or to protect our rights

We do NOT:

  • ❌ Sell your data to third parties
  • ❌ Use your data for advertising
  • ❌ Share your data with marketing companies

Data Security

We implement appropriate security measures to protect your information:

  • ✅ SSL/TLS encryption for all data transmission
  • ✅ Secure payment processing via PCI-compliant providers
  • ✅ Regular security audits and updates
  • ✅ Limited access to personal data (need-to-know basis)
  • ✅ Secure server infrastructure

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

Data Retention

We retain your information for as long as:

  • Your account is active
  • Needed to provide you services
  • Required by law (tax records: 7 years in Australia)

You may request deletion of your data at any time (see Your Rights below).

Your Rights

You have the right to:

  • Access: Request a copy of your personal data
  • Correction: Update or correct inaccurate information
  • Deletion: Request deletion of your data (subject to legal retention requirements)
  • Portability: Receive your data in a portable format
  • Opt-Out: Unsubscribe from marketing emails (transactional emails cannot be opted out)
  • Withdraw Consent: Withdraw consent for data processing (may affect service delivery)

To exercise these rights, contact us at: support.bizetools.com

Cookies and Tracking

We use cookies and similar technologies to:

  • Maintain your shopping cart
  • Remember your login status
  • Analyze site usage (Google Analytics)
  • Improve user experience

You can control cookies through your browser settings. Disabling cookies may affect site functionality.

Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of these sites. We encourage you to read their privacy policies.

Children’s Privacy

Our services are not directed to individuals under 18. We do not knowingly collect information from children. If you believe we have collected data from a child, please contact us immediately.

International Data Transfers

Your information may be transferred to and processed in countries other than Australia. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by:

  • Posting the new policy on this page
  • Updating the “Last Updated” date
  • Sending an email notification (for material changes)

Your continued use of our services after changes constitutes acceptance of the updated policy.

Legal Basis for Processing (GDPR)

For users in the European Economic Area (EEA), we process your data based on:

  • Contract Performance: To fulfill our obligations to you
  • Legitimate Interests: To improve our services and prevent fraud
  • Legal Compliance: To comply with tax and legal requirements
  • Consent: Where you have provided explicit consent

Australian Privacy Principles

We comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988. This includes:

  • Open and transparent management of personal information
  • Giving you access to your information
  • Correcting inaccurate information
  • Protecting information from misuse and loss

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Bizetools Software and Web Development
Email: Via support.bizetools.com
Website: https://bizetools.com

Complaints

If you believe we have breached your privacy rights, please contact us first. We will investigate and respond within 30 days.

If you are not satisfied with our response, you may lodge a complaint with:

Office of the Australian Information Commissioner (OAIC)
Website: www.oaic.gov.au
Phone: 1300 363 992

By using our services, you acknowledge that you have read and understood this Privacy Policy.